FAQs

Our Competition FAQs Page will help you find answers to all the Frequently Asked Questions about Firefly Competitions, including how to enter, how the winners are drawn, and what the next step is if you’ve won a prize. 

(1) Create an account by clicking here(2) Once you’ve logged into your account, head to the competition you wish to enter (3) Select your numbers or use our random number picker, then answer the question, and then simply proceed to checkout.

We simply use Google Random Number Generator to pick our winners. The draws can be watched live from our Facebook page.

Each user can by up to 25 entries for any one competition. However, some competitions may have lower or higher limits on entry. You can check the specific competition stats to view the maximum ticket amount for that specific competition.

The competition is open to residents of Ireland and the UK, who are 18 years of age and over.

You can either enter online through our website or by submitting a free postal entry. Check out our terms and conditions for more information on postal entries. 

Your odds depend on how many tickets have been purchased for a particular competition. For example, if 100 tickets are available in total and you purchase 20 tickets, you will have a 1 in 5 chance of winning the competition, or even better if it doesn’t sell out! 

Our competitions run for a fixed number of days. We will always specify the duration of each competition on our website. 

We will ALWAYS give the prize away in our live draw, no matter how many tickets are sold. Even if we just sell one ticket, we will still give the prize away. It’s only fair that everyone gets the chance to win big!

All entries are final and you will not be able to withdraw from a Competition after you have entered.

Unless stated differently in a competition description, the draw for each competition will take place within an hour of the competition closing OR after all tickets sell out!

You can follow our live draw. OR you will receive an email or a call congratulating you! You will also be able to see your name on the website and social media as a winner.

You can view the number of tickets you have in your account in the top right corner of the screen, inside the golden ticket. You will also be able to see your spent tickets in the member area.

If we are unable to contact a winner within 21 days of a competition ending and the prize is not claimed within this time, then we reserve the right to re-run the draw and pick a new winner.

Firefly Competitions could not, does not, and will never have any access or control over the outcome of the draw. The entire draw process is performed externally, and the results of each draw are made publicly available on our website and Facebook page.

We need to use your data to administer the competition and award prizes.

We do not use your data for any other purpose. We do not share your data with any third parties unless this is necessary for administering the competition.

Full details of how we use your data are included in our Privacy Policy.

If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.

 

You have the right to opt out of us using your data at any time. However, if you do ask us to remove your details from our database before the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

If you have lost or forgotten your password, just go to the ‘sign in’ page and then click ‘reset password’.

You can close your account at any time by accessing the ‘member area’ and then clicking the ‘close account’ button at the bottom of the page.

You can pay by debit or credit card on our website, using our payment provider’s secure checkout system.

If you receive a message indicating that we were unable to accept your payment, please double-check your details and try again. If you’re still having trouble paying, please get in contact with us at [email protected].

If you haven’t found an answer to your question, feel free to contact us via our contact us page.

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